Director of Operations

Remote – Global

Our multi-service marketing agency is seeking a highly motivated and experienced Director of Operations to oversee the daily operations of our growing organization. The ideal candidate would have experience managing and growing operations of a marketing agency from less than 30 people to multiples in size and will be responsible for providing leadership and direction to functional managers while fostering an environment that supports individual growth and high-performance.

We aren’t interested in being just another marketing vendor; we partner with our clients to add an industry-leading digital marketing function within 12 months. We do this by taking our knowledge of industry trends and consumer behaviour to craft problem-solving, opportunity-seizing solutions.

Beyond that, we value creating an environment for our team that supports growth and creativity so you can focus on doing the work you love and making an impact. 

Are you interested in becoming part of a collaborative, people-centric, results-focused team? Are you excited about leading the operational growth of a multinational marketing agency that provides best-in-class marketing services to established and growing brands? If so, this might be a fit for you.


The Director of Operations will be reporting to the President & CEO, and has the following roles and accountabilities:

  • Develop and implement operational strategies to ensure efficient and effective delivery of social media, advertising, creative, and web services to clients.
  • Oversee, coach, and support functional managers from each department (i.e. social media, advertising, creative, and web) to ensure that projects are delivered on time, within budget, and in the client’s best interests. 
  • Manage day-to-day operations of the agency, including staffing, budgeting, resource allocation, and operational KPIs. 
  • Collaborate with other departments in the hiring, training, and performance management of operational team members in alignment with the company’s growth and operational goals.
  • Act as a leader and foster a positive and productive work environment by demonstrating. 
  • Act as a leader and problem-solver in unplanned situations, such as service disruptions or client complaints.
  • Develop and maintain relationships with partners, such as technology partners and other marketing agencies, to expand the agency’s service offerings where applicable.
  • Facilitate seamless integration across different teams to ensure the successful execution of client projects which involve various teams.
  • H+L’s core values: Shoulder-to-Shoulder, Make Sh*t Happen, Evolve or Evaporate, Bullets Then Cannonballs
  • Continuously evaluate the agency’s operations to identify areas for improvement, such as artificial intelligence, data privacy and compliance, industry trends and changes.

The ideal candidate for the Director of Operations role has many of the following attributes:

  • Bachelor’s or master’s degree in business administration, marketing, or a related field.
  • At least 10 years of experience in an operations or project management role, preferably in a marketing agency.
  • Proven track record of developing and implementing operational strategies that drive growth and efficiency in a professional services organization.
  • Experienced in implementing performance metrics, conducting regular performance reviews, and providing guidance and support to team leaders. 
  • Excellent communication and interpersonal skills with the ability to build relationships with clients, partners, and team members.
  • Training and/ or working knowledge of Agile, Lean, and/or Six Sigma methodologies.
  • Ability to manage budgets, resources, and operational KPIs.
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.
  • In-depth knowledge of industry trends, emerging technologies, and best practices in operations management and marketing.
  • Professional proficiency in English (written and verbal) and Spanish (optional). 
  • An awareness of your current company’s competitors’ key operating activities, successes, and failures.
  • A desire to build a rewarding and impactful career, not just a job.
  • A drive to push yourself to the next level and empower others along the way.
  • A longing to work with other top-performers tackling bigger challenges and achievements than what you have had experience with. 
  • A desire to stay ahead of the digital marketing landscape, and you follow leaders in the digital marketing space such as Frank Kern, Ryan Deiss, Sam Ovens & others.

Our purpose is to ignite potential for those ready to GROW. We take immense pride in fostering an environment that nurtures growth and unleashes the boundless creativity of our team. We want you to be fulfilled, relish the work you’re doing and feel confident that it is creating a lasting impact. Here’s what you can expect when you join our team:

  • Flexible work location (remote or in-person if you like).
  • Flexible schedule (focus on results – not time!).
  • Comprehensive Health benefits for you and your family.
  • Autonomy to lead and innovate in your zone of genius.
  • 3 weeks of paid time off, plus flex days to recharge and take that well-deserved break.
  • In-person events and opportunities to truly connect with the team.
  • The opportunity to connect with a diverse team of people from over 5 countries.
  • Our commitment to invest in your career with ongoing training and coaching to support your growth and development.
  • Regular 1:1’s with your team Lead for open communication and support to remove roadblocks.
  • We play the Great Game of Business! We believe that when our team wins, the company wins. We give our team a stake in the outcome and work together towards their successful financial future.
  • We implement CliftonStrengths to help our team discover their unique set of talents and learn how to leverage them to achieve success in their personal and professional lives. We focus on what you do best and build on your strengths rather than trying to fix your weaknesses.

If you think you are the right team member we are looking for, check out our Instagram and website to get a sense of our HL Fam. Hopefully, you think we qualify to be on your team too. 🙂 


Send us an email here. Please include your resume, cover letter and relevant work examples. We will be interviewing shortly. We appreciate all applications and wish you all the best of luck!

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