Our multi-service marketing agency is seeking a highly motivated Community Engagement Specialist to oversee the channel management of our social media clients. The ideal candidate would have experience in customer service, community management or social media marketing. 

We value creating an environment for our team that supports growth and creativity so you can focus on doing the work you love and making an impact. 

Are you interested in becoming part of a collaborative, people-centric, results-focused team? Are you excited about the impact and opportunities social media provides for people and businesses? If so, this might be a fit for you!

THE ROLE:

The Community Engagement Specialist will be reporting to the Social Media Lead and has the following roles and accountabilities:

• Monitor and respond to customer service and reputation management issues on the social web using social listening tools.
• Manage communication channels such as social media and Instagram Stories to ensure consistent and effective messaging.
• Manage operations on Monday boards (Project Management Tool) to ensure the timely completion of tasks and that team members are aware of their responsibilities.
• Monitor discussions and trends as they pertain to the company, products, and brand.
• Track and analyze weekly KPIs to monitor progress toward goals and objectives.
• Identifying and reporting on trends in sentiment and advising on potential opportunities for content and product creation.
• Support the Social Media Strategist on social media campaigns from the planning phase to the execution phase.
• Ensure that all social media content meets quality standards before posting. 
• Identify & communicate marketing opportunities that come up through social media to the internal team.
• Monitor emerging social media trends and developments in digital marketing and suggest applications to an internal team.
• H+L’s core values: Shoulder-to-Shoulder, Make Sh*t Happen, Evolve or Evaporate, Bullets Then Cannonballs. 

YOU BRING:

The ideal candidate for the Community Engagement Specialist role has many of the following attributes:

• At least 1 year of experience in a community management or social media marketing role. 
• Excellent communication and interpersonal skills with the ability to build relationships with clients, partners, and team members.
• Ability to handle a variety of customer service-related issues on social media channels.
• Familiarity with features, audience, and maintenance of key social media platforms.
• Ability to provide prompt responses to customer inquiries and comments through social media channels.
• Ability to work in a fast-paced environment and manage customer service for multiple social media accounts simultaneously.
• Professional proficiency in English (written and verbal) 

BONUS POINTS IF YOU HAVE: 

• A desire to build a rewarding and impactful career, not just a job.
• LinkedIn channel management experience expertise.
• Creative copywriting abilities.
• Knowledge and ability to stay up-to-date with social media trends.
• A creative take on social media content and strategies. 
• A desire to build a rewarding and impactful career, not just a job.

WHY WORK HERE:

Our purpose is to ignite potential for those ready to GROW. We take immense pride in fostering an environment that nurtures growth and unleashes the boundless creativity of our team. We want you to be fulfilled, relish the work you’re doing and feel confident that it is creating a lasting impact. Here’s what you can expect when you join our team:

• Flexible work location (remote or in-person if you like).
• Flexible schedule (focus on results – not time!).
• Comprehensive Health benefits for you and your family.
• Autonomy to lead and innovate in your zone of genius.
• 3 weeks of paid time off, plus flex days to recharge and take that well-deserved break.
• In-person events and opportunities to truly connect with the team.
• The opportunity to connect with a diverse team of people from over 5 countries.
• Our commitment to invest in your career with ongoing training and coaching to support your growth and development.
• Regular 1:1’s with your team Lead for open communication and support to remove roadblocks.
• We play the Great Game of Business! We believe that when our team wins, the company wins. We give our team a stake in the outcome and work together towards their successful financial future.
• We implement CliftonStrengths to help our team discover their unique set of talents and learn how to leverage them to achieve success in their personal and professional lives. We focus on what you do best and build on your strengths rather than trying to fix your weaknesses.

   

If you think you are the right team member we are looking for, check out our Instagram and website to get a sense of our HL Fam. Hopefully, you think we qualify to be on your team too. 🙂

INTERESTED?

Send us an email here. Please include your resume, cover letter and relevant work examples. We will be interviewing shortly. We appreciate all applications and wish you all the best of luck!