Community Engagement Intern

Hook & Ladder Digital – Calgary, AB or Vancouver, BC

About the Role

This is a junior-level position for someone who is interested in exploring a career in social media and digital marketing. You will receive training and be responsible to>

  • Monitor and respond to customer service and reputation management issues on the social web using social listening tools.
  • Monitor discussions and trends as they pertain to the company, products, and brand.
  • Identifying and reporting on trends in sentiment and advising on potential opportunities for content and product creation.
  • Support the Social Media Manager on social media campaigns from the planning phase to the execution phase.
  • Work with interesting brands, tackle complex challenges and be at the forefront of innovation.
  • Ensure content meets standards and voice of pages being managed.
  • Identify & communicate marketing opportunities that come up through social media to the internal team.
  • Monitor emerging social media trends and developments in digital marketing and suggest applications to internal team.

What You Bring to the Table

  • Ability to handle a variety of customer service related issues on the social web
  • Experience using social media channels to distribute and amplify the organization’s content
  • Familiarity with features, audience, and maintenance of key social media platforms
  • Compelling and proficient copywriting skills
  • Experience in using Sprout Social is preferred but not required

Apply now

Tell us about yourself and why you want to join our team

Upload your Resume:
Please Record a 1-2 Minute Video
Introduce yourself, what trends in Social Media and Content Creation are you excited about right now, what brands influence you the most.

Download the
90 Day Digital Marketing Transformation Guide

Rapid digital growth starts today! Download our comprehensive transformation guide now.