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Community Engagement Intern

Hook & Ladder Digital – Calgary, AB or Vancouver, BC

About the Role

This is a junior-level position for someone who is interested in exploring a career in social media and digital marketing. You will receive training and be responsible to>

  • Monitor and respond to customer service and reputation management issues on the social web using social listening tools.
  • Monitor discussions and trends as they pertain to the company, products, and brand.
  • Identifying and reporting on trends in sentiment and advising on potential opportunities for content and product creation.
  • Support the Social Media Manager on social media campaigns from the planning phase to the execution phase.
  • Work with interesting brands, tackle complex challenges and be at the forefront of innovation.
  • Ensure content meets standards and voice of pages being managed.
  • Identify & communicate marketing opportunities that come up through social media to the internal team.
  • Monitor emerging social media trends and developments in digital marketing and suggest applications to internal team.

What You Bring to the Table

  • Ability to handle a variety of customer service related issues on the social web
  • Experience using social media channels to distribute and amplify the organization’s content
  • Familiarity with features, audience, and maintenance of key social media platforms
  • Compelling and proficient copywriting skills
  • Experience in using Sprout Social is preferred but not required

Apply now

Tell us about yourself and why you want to join our team

Upload your Resume:
Please Record a 1-2 Minute Video
Introduce yourself, what trends in Social Media and Content Creation are you excited about right now, what brands influence you the most.

Frequently asked questions

What does Hook + Ladder do and for whom?

Hook + Ladder provides a full-service digital marketing department for established and growing brands that have a lean marketing department of 3 or less full time marketers.

What does Hook + Ladder actually do?

For the price of 1 to 2 employees’ salary, H+L provides our client partners access to a top notch social media team, digital advertising strategist, creative director and content team, email marketing, automation & analytics specialists, web developer, SEO specialists, and more.

How is Hook + Ladder different from other digital marketing agencies?

Every client partner we work with is a long-term partner. We will learn about their business and industry deeply, no different than how their employees would. We seldom take on ad-hoc project work because we have built enough marketing systems to know that ultra successful marketing takes strategy, learning, co-creation with our clients, and time.

You will have an H+L Director as your counterpart, someone who is at a marketing leadership level. You can see this individual as your Senior Digital Marketing Manager, who will work with you to build annual targets, quarterly goals, and meet with you weekly to share comprehensive progress EVERY WEEK. This is very uncommon in the marketplace and it’s a true partnership, unlike a transactional service provider relationships.

What is Hook + Ladder’s client onboarding process?

Hook + Ladder onboard new client partners with our flagship 13-week system, ‘90 Day Growth Ramp’. Each week, we tackle one or more foundational marketing elements to unlock a high-performing marketing organization for our new client partner. Learn more about the 90 Day Growth Ramp here

How much does it cost to work with Hook + Ladder?

Most of our client partners retain Hook + Ladder as their digital marketing department for the cost of 1 to 2 full-time employees’ salary. When taking into account other expenses like media budget or software licenses, most of our client partners have a marketing budget of $200K CAD or higher. 

I am interested in learning more. What are the next steps?

Contact us by filling out a form or booking an intro call with Caleb, our Chief Partnership Officer & Co-Founder.

Calgary

Suite #112 - 1215 13th Street SE
Calgary, AB T2G4Y3

[email protected]

Vancouver

Suite #130 - 10691 Shellbridge Way
Richmond, BC V6X ZW8

[email protected]

Calgary

Suite #112 - 1215 13th Street SE
Calgary, AB T2G4Y3

[email protected]

Vancouver

Suite #130 - 10691 Shellbridge Way
Richmond, BC V6X ZW8

[email protected]