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Community Engagement Intern

Hook & Ladder Digital – Calgary, AB or Vancouver, BC

About the Role

This is a junior-level position for someone who is interested in exploring a career in social media and digital marketing. You will receive training and be responsible to>

  • Monitor and respond to customer service and reputation management issues on the social web using social listening tools.
  • Monitor discussions and trends as they pertain to the company, products, and brand.
  • Identifying and reporting on trends in sentiment and advising on potential opportunities for content and product creation.
  • Support the Social Media Manager on social media campaigns from the planning phase to the execution phase.
  • Work with interesting brands, tackle complex challenges and be at the forefront of innovation.
  • Ensure content meets standards and voice of pages being managed.
  • Identify & communicate marketing opportunities that come up through social media to the internal team.
  • Monitor emerging social media trends and developments in digital marketing and suggest applications to internal team.

What You Bring to the Table

  • Ability to handle a variety of customer service related issues on the social web
  • Experience using social media channels to distribute and amplify the organization’s content
  • Familiarity with features, audience, and maintenance of key social media platforms
  • Compelling and proficient copywriting skills
  • Experience in using Sprout Social is preferred but not required

Apply now

Tell us about yourself and why you want to join our team

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